Privacy Policy

Effective Date: 15/03/2025
Last Updated: 15/03/2025

Welcome to Botsogo Jwame ("we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal and health-related information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our Software as a Service (SaaS) platform (the "Service").

By accessing or using our Service, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use the Service.

2. Information We Collect

We collect various types of information to provide and improve our Service:

2.1 Personal Information:

• Name
• Email address
• Phone number
• Date of birth
• Gender
• Address

2.2 Health Information:

• Medical history
• Health conditions
• Medications
• Allergies
• Lab results
• Treatment plans
• Other health-related data you provide or generate through the Service

2.3 Financial Information:

Information related to invoice generated on the platform, and reconciliation data.

2.4 Usage Data:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time and date of access
• Cookies and tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide and Improve the Service:

• Deliver personalized health recommendations
• Facilitate communication with healthcare providers
• Process payments
• Enhance user experience

3.2 To Communicate with You:

• Send updates, newsletters, and promotional materials
• Respond to inquiries and provide customer support
• Notify you of changes to the Service

3.3 For Research and Analytics:

• Analyse usage patterns
• Conduct research to improve health outcomes
• Develop new features and services
• All data for research and analytics is aggregated and anonymised

3.4 To Ensure Security and Compliance:

• Protect against fraud and unauthorized access
• Comply with legal obligations
• Enforce our terms and conditions

4. How We Share Your Information

We do not sell your personal or health information. We may share your information in the following circumstances:

4.1 With Your Consent:

• Share information with healthcare providers, family members, or other third parties as authorized by you.

4.2. For Legal and Safety Reasons:

• Disclose information if required by law or to protect the rights, property, or safety of our users or the public.

4.3. In Case of Business Transfers:

• Share information in connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit
• Regular security audits
• Access controls and authentication mechanisms
• Employee training on data protection

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your information:

6.1 Access and Correction:

• Request access to your personal and health information
• Correct inaccuracies in your information

6.2 Data Deletion:

• Request deletion of your information, subject to legal and contractual obligations

6.3 Opt-Out:

• Opt-out of receiving promotional communications
• Disable cookies through your browser settings

6.4 Data Portability:

• Request a copy of your information in a structured, machine-readable format

To exercise these rights, please contact us at support@botsogojwame.app

7. Retention of Information

We retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Healthcare providers that generate data on your behalf retain copies of that data.

8. International Data Transfers

If you are located outside Botswana, please note that your information may be transferred to, stored, and processed in a country where data protection laws may differ from those in your jurisdiction. We will take appropriate measures to ensure your information remains protected.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Effective Date" at the top. Your continued use of the Service after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: support@botsogojwame.app

12. Governing Law

This Privacy Policy is governed by the laws of Botswana, without regard to its conflict of law principles. This privacy policy is subject to the provisions of the Data Protection Act, and the Public Health Act, their amendments and reenactment.

13. Acknowledgment

By using our Service, you acknowledge that you have read, understood, and agree to this Privacy Policy.